By Steve Rudolph Steve Rudolph Coaching How does a company selling a commodity, in a crowded market space, with thin margins, charging higher rates, maintain an unbelievable average growth rate of 60% a year? Two words – Fanatical Support. Yep, your culture is your brand and your brand leads to profits, or not. The...
Key Elements for Leadership and Organizational Change
By Steve Rudolph Steve Rudolph Coaching www.steverudolphcoaching.com How effective leaders and their organizations achieve transformational change (culture-products-services-results) is a topic I research and study up close in partnership with my clients. Here is a short list of key elements that I’ve concluded are critical...
Putting the Customer Back at the Center of Customer Service!
By Steve Rudolph This is meant to be a double entendre which the Oxford Dictionary defines as being “used to convey an indelicate meaning!” Placing the customer at the center of a business’s customer service program ought not to be such a nuanced, ungraspable...
Organizations need fewer Managers and More Leaders
By Steve Rudolph One adage declares a “manager manages the present while a leader envisions the future.” This pragmatism accomplished the output metrics for Henry Ford’s assembly lines but...
Managing the Boss requires Managing Yourself
By Steve Rudolph Most of the topic areas here in this What Works column have been leadership development, effective management, and executing focused customer service programs of excellence. Listening...
Customer Service – Be Extraordinary at Something!
By Steve Rudolph When most products and services appear to be a commodity these days, how do you stand out in a crowded market place? If the desire to...